Manual / Members & payments

Payments

Recording your membership payment

After you transfer or pay your annual fee, record it in BUCA so the committee can verify it. Takes about 3 minutes.

⏱ 3 minute read Residents

Before you start

You must be a registered and approved member.
The committee must have opened the current fee cycle. If Add Payment does not appear in the menu, the cycle is not open yet — contact your committee.
Have a photo or screenshot of your payment receipt ready to upload.

Steps

Open the payment form
In the left sidebar, click Add Payment.
Confirm your house address
You will see the Choose House screen. Your house number and street are pre-filled. Check that they are correct, then click Continue.

![Screenshot: Choose House screen with House Number and Street fields pre-filled](TODO-choose-house.png)
Enter your car plate numbers
Set Total Car Stickers to the number of vehicles you are registering, then fill in each Number Plate field.

If your household paid last year, the previous plate numbers are pre-filled — update them if any vehicles have changed.

Click Continue.

![Screenshot: Total Car Stickers dropdown and number plate fields](TODO-select-cars.png)
Fill in your payment details
Under Payment Details, fill in:
- Payment Receipt — tap the upload area and choose your receipt photo or screenshot.
- Payment Method — select Cash, Cheque, Online Transfer, or Qr Pay.
- Payment Date — the date you actually made the payment.
- Cheque Number — only if you paid by cheque.
Under Other Details, add a Remarks if there is anything the committee should know (optional).

![Screenshot: Payment Details section with receipt upload, payment method, and payment date fields](TODO-payment-details.png)

Don't forget the receipt
A warning banner appears at the top if you have not uploaded a receipt. The committee needs this to confirm your payment.
Save your payment
Click Save. Your payment is submitted and the committee will be notified.

![Screenshot: Save button at the bottom of the payment form](TODO-save-payment.png)

What happens next

Your payment appears in the committee's review list. Once they verify your receipt and confirm it, you will receive an official receipt by email and your membership is active for the year.

You can check on your payment status any time by opening it from Add Payment. The status shows as Pending until the committee confirms it.

Need to change something?

You can edit your house, car plates, or payment details any time before the committee confirms. Open your payment and click the ✏️ Edit link next to the item you want to change.

Common problems

Problem	What to do
Add Payment does not appear in the menu	The committee has not opened the fee cycle yet. Contact your committee admin.
Payment still shows Pending after you submitted it	The committee has not confirmed it yet. Payments only become active after committee confirmation. Give them a day or two.
Receipt email never arrived after confirmation	Check your spam folder. If nothing after 1 hour, check your profile email address is correct, or ask the committee to follow up.
You need to change who the payment is for	Only committee members can change the payer name. Ask your committee to update it.

Questions about your payment?

We're happy to help. Reach out any time — help is free.

Contact the team